EXTRA DELIVERY INFORMATION
Due to Christmas and the high number of parcels your preferred parcel shop may be full, and your parcel will therefore be delivered to the nearest available parcel shop.
DELIVERY TIME AND FREIGHT COSTS
These freight prices you see are indicative and not for specific products. The freight rates can vary according to the number of products and the volume of these in your basket. For the specific price for your order, please go to check out and select your delivery country. Express delivery are not subject to free delivery.
We process your order as quickly as possible. All orders are fulfilled at our warehouse in Denmark within 1-3 business days. All customers paying by credit card, will, however, be subject to validation controls and ferm LIVING reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, we will e-mail you the tracking number of the package.
We do not deliver to PO boxes.
In case the delivery appears damaged, we ask you to receive with reservation. If the contents are damaged, please contact customer service at email@example.com
Below are the estimated delivery times from the time the parcel is shipped from our warehouse. If you place your order before 2 PM it will be shipped the same day.
Delivery to UK
Important BREXIT information
Please note, as the UK is no longer part of the EU different terms and conditions apply to your purchase. When ordering goods for UK delivery, we will collect UK VAT on your invoice. Our UK orders are sent DDP (Delivered Duty Paid) and we will handle the customs clearance and cover any related cost.
If you wish to return a product – you must also book the return shipment as DDP and you are responsible for paying all the associated costs related to the return shipment. Please also refer to our section “Return of the goods and return costs” if you wish to return a product.
For more information in regards to UK taxes and duties, please go to www.gov.uk
The following are our standard estimated delivery times to the UK.
GLS Delivery: 5-10 business days
Express Delivery: 2-4 business days
Curbside Delivery: 5-10 business days
Purchase below 115 GBP: from £10
Purchase above 115 GBP: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).
DELIVERY OF FURNITURE AND LARGER ITEMS
When ordering furniture or larger goods, they will be shipped with a special courier to your delivery address. All customers within EU will be contacted by email regarding the time of delivery. You can choose delivery within the next three coming weekdays between 07.00-17.00. Please make sure to be home at the address upon delivery. If you happen not to be home at the agreed time of delivery, your item might be returned to the warehouse. In that case, please contact us for further assistance.
For customers from UK, you will be contacted by phone and can arrange time of delivery directly with the shipping company. Please make sure to be home at the address upon delivery.
SPECIAL COURIER SERVICES OVERVIEW
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets. Please note, DSV ship the goods with FedEx or TNT. You will receive your tracking information directly from DSV, FedEx or TNT.
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets.
Delivery to non-bridged islands may be subject to an additional freight fee and such fee will not appear on your order confirmation. In such cases, we will contact you directly with a revised freight quotation and ask you to reconfirm your order.