EXTRA DELIVERY INFORMATION

Due to high demand, you may experience slightly longer delivery times than average.

We apologise for the inconvenience.

 

These freight prices you see are indicative and not for specific products. The freight rates can vary according to the number of products and the volume of these in your basket. For the specific price for your order, please go to check out and select your delivery country. Express delivery are not subject to free delivery.

We process your order as quickly as possible. All orders are fulfilled at our warehouse in Denmark within 1-3 business days. All customers paying by credit card, will, however, be subject to validation controls and ferm LIVING reserves the right to delay an order if we consider further security control to be necessary. When your order is shipped, we will e-mail you the tracking number of the package.

We do not deliver to PO boxes.

In case the delivery appears damaged, we ask you to receive with reservation. If the contents are damaged, please fill out our claim form here.

Delivery time and freight costs

Below are the standard estimated delivery times from the time the parcel is shipped from our warehouse. If you place your order before 2 PM it will be shipped the same day.

GLS Delivery: 6-11 business days
Express Delivery: 3-5 business days
Curbside Delivery: 6-11 business days

Prices
Purchase below 115 GBP: from £12
Purchase above 115 GBP: Free delivery*
*Does not include deliveries of furniture and larger items (Schenker and Express deliveries).

Delivery to Jersey

Express Delivery: 6-7 business days
Prices from 49 euro

Please note: unfortunately, we do not offer deliveries to Isle of Man.

Delivery of furniture and larger items

When ordering furniture or larger goods, they will be shipped with a special courier to your delivery address. For UK customers, you will be contacted by phone and can arrange delivery time directly with the shipping company. Please make sure to be home at the address upon delivery. If you happen not to be home at the agreed time of delivery, your item might be returned to the warehouse. In that case, please contact us for further assistance.

 

Special courier services overview

Express Delivery

The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets. Please note, DSV ship the goods with FedEx or TNT. You will receive your tracking information directly from DSV, FedEx or TNT.

Curbside Delivery

The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets.

Please note

Delivery to non-bridged islands may be subject to an additional freight fee and such fee will not appear on your order confirmation. In such cases, we will contact you directly with a revised freight quotation and ask you to reconfirm your order.