FAQ
If you haven't received an order confirmation, one or more things may have caused it:
- Your order has not been approved and therefore not processed. Until your order has been approved and processed you will not receive a confirmation of the purchase.
- Your order confirmation might have landed in your junk mail. Please check the spam folder in your mailbox.
- The e-mail addess provided is incorrect. Please double check the e-mail address you've provided when placing your order.
If you’re still missing an order confirmation, you are welcome to contact our customer service here.
If you want to cancel your order, please contact us as soon as possible by phone or via email and we will do our best to complete your request.
Please note, if your order has already been processed at the warehouse, we unfortuately cannot stop the shipment.
If you want to make changes to your order, it’s only possible to delete goods. We cannot add items, as the amount from the payment process may not be exceeded after your approval of the amount. If your order has already been processed, we can’t make any changes.
You can see our estimated delivery in the paragraph shipping.
Please note, customs clearance is not included in the estimated delivery time.
When you shop in our webshop you shop as a private consumer. Customs and VAT are included in the total price at check out. We cannot provide VAT-exempt orders.
It is possible though to add your VAT-number to the order. You can place this info in the second name/address field, but you’ll still be charged for VAT. You can read more about this in our terms and conditions here.
When your order has been shipped from our warehouse, you will receive an e-mail with a tracking link. If you haven't received an e-mail, please check your spam filter and whether you have provided the correct e-mail address.
If you have any doubts or questions, please contact our customer service here. Please include your order number (XXXX-UK) or invoice number in your e-mail. That way we have the best requisites to solving your problem quickly.
If you're experiencing any issues with your delivery, please contact our customer service here.
Please include your order number (XXXX-UK) or invoice number. That way we have the best requisites to solving your problem quickly.
Please fill out the return slip enclosed in your parcel and add it to your return parcel. You are free to choose which shipping company you would like to use, however it’s important you choose a company with the delivery option “from door to door”. It's not possible for us to collect your parcel from a parcel shop. Postage as well as any other expenses in relation to returning such as secure packaging, VAT and customs must be paid by you, the customer.
Please be aware that returns from UK to DK can take a little longer than expected due to customs clearance.
To ensure a smooth and speedy customs process, please make sure to attach the commercial invoice clearly on the outside of the package when returning items to us from outside the European Union.
This allows customs authorities to process your return more efficiently and helps avoid delays. You can contact us via our contact form, to obtain your commercial invoice.
You should obtain and keep proof of shipment. If you don’t do this and we don’t receive the products at all or within a reasonable time we won't refund you the price.
You can read our return policy here.
When your return is received at the warehouse, the return process will begin. This can be expected to take up to a few days during busy periods. As soon as the return process is completed you will receive a credit note via email and a refund to the same account as used for the purchase.
You can purchase fabric samples of most of the textiles we offer. This can give a better feel for colour and structure, and thus be helpful in a decision-making process.
Explore our fabric samples here.
You can purchase fabric samples of most of the textiles we offer. This can give a better feel for colour and structure, and thus be helpful in a decision-making process.
Explore our fabric samples here.