Shipping
We process your order as quickly as possible. All orders are fulfilled at our warehouse in Denmark within 1-3 business days. When your order is shipped, we will e-mail you the tracking number of the package.
All customers paying by credit card will, however, be subject to validation controls and Ferm Living reserves the right to delay an order if we consider further security control to be necessary.
In case the delivery appears damaged, we ask you to receive with reservation. If the contents are damaged, please fill out our claim form.
If you want to cancel your order, please contact us as soon as possible (within 24 hours) by phone or via email and we will do our best to complete your request.
Contact us here.
Please note, if your order has already been processed at the warehouse, we unfortunately cannot stop the shipment.
If you want to make changes to your order, it’s only possible to delete goods. We cannot add items, as the amount from the payment process may not be exceeded after your approval of the amount. If your order has already been processed, we can’t make any changes.
An address change is not always possible, and cannot be guaranteed after an order has been packed at our warehouse.
When ordering furniture or larger goods, they will be shipped with a special courier to your delivery address.
The parcel will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets.
We do not offer white glove delivery.
You will be contacted by phone and can arrange delivery time directly with the shipping company.
Please make sure to be home at the address upon delivery.
If you happen not to be home at the agreed time of delivery, your item might be returned to the warehouse. In that case, please contact us for further assistance.
If you place your order before 12PM it will be shipped the same day.
United Kingdom
GLS home: 3-7 business days – from £12
Express delivery: 1-3 business days – from £35
Curbside delivery: 4-6 business days – from £35
Jersey
Express delivery: 4-8 – from £35
Customs clearance may require additional handling time
Please note: unfortunately, we do not offer deliveries to Isle of Man.
For shipments to other countries, please shop on fermliving.com
Find an overview of the estimated delivery times from the time the order is shipped from our warehouse here.
Free delivery is only offered for orders with a total value exceeding GPB 115 (Jersey is not included).
Please note that bulky items are not eligible for free shipping, regardless of the order value.
Standard shipping rates will apply to orders being shipped to those that do not meet the minimum order value.
This policy is in place due to the additional costs of international shipping, customs, and handling fees.
Orders shipped within the UK are not subject to additional duties or taxes.
Shipments sent to destinations outside the UK (such as Jersey) may be subject to local customs charges, which are the responsibility of the recipient. Please be aware that Ferm Living cannot influence or predict these fees, as they are determined by the destination country. For guidance, we suggest reaching out to your local customs authority.
If you wish to return your order from within the UK, please find more information here, to avoid paying customs fees.
We ship from our warehouse in Denmark.